00876nam a2200265 4500003000400000005001700004008004100021020001500062040001800077041000800095050001600103100003000119245014900149264004500298300001800343336002200361337002400383338002400407650003400431650003200465650002500497700002900522700002900551700003000580OSt20260530113909.0260505b1998 xxua|||| |||| 00| 0 eng d a068486035X aICIbspacICI aeng aHD30.2bA781 aAndersen, Arthur, eautor10aBest Practices :bbuilding your business with customer focused solutions /cArthur Andersen, Robert Hiebeler, Thomas B. Kelly y Charles Ketteman 1aUnited States : bSimon & Shuster,c1999 a236 páginas atexto2rdacontent asin medio2rdamedia avolumen2rdacarrier 4aAdministración de empresas. 4aPlaneación estratégica. 4aServicio al cliente.1 aHiebeler, Robert,eautor1 aKelly, Thomas B.,eautor1 aKetteman, Charles,eautor