00876nam a2200265 4500003000400000005001700004008004100021020001500062040001800077041000800095050001600103100003000119245014900149264004500298300001800343336002200361337002400383338002400407650003400431650003200465650002500497700002900522700002900551700003000580OSt20260601193857.0260505b1998 xxua|||| |||| 00| 0 eng d a068486035X aICIbspacICI aeng aHD30.2bA78 1aAndersen, Arthur, eautor 1aBest Practices :bbuilding your business with customer focused solutions /cArthur Andersen, Robert Hiebeler, Thomas B. Kelly y Charles Ketteman aUnited States : bSimon & Shuster,c1999 a236 páginas atexto2rdacontent asin medio2rdamedia avolumen2rdacarrier aAdministración de empresas. aPlaneación estratégica. aServicio al cliente. 1aHiebeler, Robert,eautor 1aKelly, Thomas B.,eautor 1aKetteman, Charles,eautor